Refund Policy

1. Cancelling a Class Registration

If you need to cancel a paid class registration:

• Before the first session begins (up to 1 hour before start time) — as long as the studio has not marked the first session as completed, you are eligible for a full refund or may transfer your registration to another upcoming batch.
• After the first session has commenced or been marked completed — once the workshop batch has started, fees are non-refundable as workbench space and custom preparation have already been dedicated to your enrollment.
• No-shows (not notifying the studio and failing to attend) forfeit their payment — it isn't eligible for a refund or transfer credit.

To cancel or request a refund, message the studio via WhatsApp with your name and the class/batch you registered for as early as possible before the first session starts.

2. If the Studio Cancels or Postpones

If we need to cancel or postpone a session, you'll be offered a choice between a full refund or moving to a rescheduled date — no credit-only option is forced on you in this case, since the change wasn't on your end.

3. Materials Purchased Separately

When your class price doesn't include materials and you've purchased them from the studio separately:

• Pickup at your first session is recommended. Materials are handed to you in person so you can inspect them on the spot — once you've accepted them at pickup, no damage claim can be made afterward.
• If materials are shipped/delivered instead, you must report any damage from delivery within 12 hours of receiving them, with photo evidence, for a free replacement. Reports made after the 12-hour window, or without evidence, are not eligible for a replacement — the sale is considered final once that window has passed.

4. Bespoke (Custom) Orders

Bespoke pieces are made specifically for you, often with materials sourced for your order. Once production has begun, deposits and payments made toward a bespoke order are generally non-refundable. If you have concerns about a specific bespoke order, contact the studio directly — we review these case by case.

5. How to Request a Refund or Credit

Message the studio via WhatsApp with your name, the class or order in question, and your evidence of payment. We aim to respond and resolve refund/credit requests promptly.

6. Governing Law & Contact

This policy is governed by the laws of the Federal Republic of Nigeria. Reach the studio via WhatsApp at +234 701 637 7933 for anything covered here.